The global VoIP market is set to skyrocket to $102.5 billion by 2026.

As more businesses hop on the VOIP bandwagon, the market keeps buzzing with fresh innovations, especially in customer communication. For instance, VoIP phone systems are already tapping into artificial intelligence for better customer support. But we’ll dive into that later! With this evolution, we expect to see new VoIP trends emerging while some old ones fade away. For business owners, keeping up with these VoIP trends is crucial to staying ahead in unified communication strategy.

So, here’s a rundown of nine VoIP trends for 2024 that every business should keep an eye on:

Hosted VoIP/Cloud PBX on the Rise

Companies are increasingly gravitating towards hosted VoIP services for their lower costs and minimal maintenance hassles. It’s a win-win for businesses transitioning from traditional phone lines to IP-enabled technology. Small and medium-sized businesses (SMBs) are particularly keen on externally managed cloud services. Even large enterprises are jumping on the VoIP bandwagon as vendors amp up their infrastructure to meet growing demands. The COVID-19 pandemic also pushed many businesses to shift their in-house PBX systems to the cloud, with customer interest in cloud-based business communication solutions spiking 86%. Cloud PBX, with its high level of customization, is gaining traction worldwide, although on-premises SIP trunk deployments aren’t going extinct anytime soon. With the internet speeding up and VoIP hardware costs dropping, hosted VoIP is becoming a more sensible choice.

Cloud Integration with Enterprise Software

VoIP, built on IP technology, has outpaced traditional PSTN, making it a better fit for modern business workflows. Integrating VoIP with enterprise software like ERP enhances capabilities and boosts productivity. With companies increasingly adopting Software as a Service (SaaS), seamless integration of VoIP with various departments’ needs, from accounting to CRM, is becoming essential. As cloud dependency grows, service providers are integrating VoIP systems with allied cloud-based application services, eliminating silos and enhancing efficiency.

VoIP and the Internet of Things (IoT)
The Internet of Things (IoT) connects devices like computers, smartphones, and tablets to the internet, streamlining business operations. Custom IoT development services can further enhance VoIP-IoT integration, allowing for more streamlined and efficient workflows. Imagine a future where a smart office is a reality, with employees customizing their workspace via VoIP phones. VoIP-IoT integration could accelerate telecommuting and remote working, revolutionizing office dynamics.

Unified Communications (UC) on the Rise 
Integrating various communication channels into a single system is crucial for businesses worldwide. Unified Communications (UC) technology is gaining traction, with the global market size expected to nearly double by 2027. UC brings together multiple channels like video, audio, and instant messaging into VoIP, enhancing communication. Expect this trend to grow further as companies shift to UC for streamlined communication.

Mobile VoIP for Enhanced Mobility

Enterprise mobility is here to stay, with smartphones and tablets becoming central to business operations. Companies are embracing mobility solutions to boost efficiency and productivity, with global spending on enterprise mobility management expected to skyrocket. Mobile integration will soon be a key VoIP trend, with VoIP apps becoming the go-to for employees.

VoIP Adoption by Small Businesses

VoIP isn’t just convenient and mobile; it’s also an economical option for small businesses. The features it offers are more appealing compared to traditional phone systems. With the world going remote and the cloud becoming the safer bet, expect to see more small and medium-sized enterprises choosing VoIP for their sales and support teams.

VoIP with AI Capabilities

Artificial intelligence is set to dominate customer interactions, and VoIP is no exception. AI-powered VoIP solutions can analyze user behavior and enhance sales efficiency, offering insights unattainable before. Expect to see more businesses adopting VoIP with AI capabilities in the coming years.

CX-Focused VoIP Features
VoIP is no longer just about communication; it’s about delivering exceptional customer experiences. With new features rolling out every day, VoIP is set to revolutionize CX metrics, offering insights and data to build upon.

Strengthened VoIP Security

Cyber threats remain a persistent challenge for businesses worldwide, and VoIP systems are no exception. With cybercrime expected to surge, businesses must prioritize VoIP providers with robust cybersecurity measures to safeguard against cyberattacks.

In conclusion, keeping an eye on these VoIP trends will be crucial for businesses looking to stay ahead in unified communication strategies in 2024 and beyond.