3CX Voicemail Questions & Issues:
Setting Up Your Voicemail:
Note: The dial-in number for voicemail may be “999” or “9999” depending on the number of digits in your extension. For example, a system that uses extensions like 103, 104, 105 would dial 999, whereas those with 1003, 1004, 1005 would dial 9999. You can configure your voicemail by dialing the appropriate number or hitting the message button on your phone. Once connected to voicemail, you will be presented with the voicemail auto attendant interface. This feature will then present you with a voice menu system which announces the voicemail options and allows you to dial a key to access and manage those options. The initial options you are presented with are the following:- Dial * to play your messages.
- Dial 9 to go to options.
- Dial pound(#) to exit.
- To Configure Your Voicemail, Dial “9”. Here Are the Options:
- Dialing “1” allows you to change your profile status.
- Dialing “3” allows you to dial a number.
- Dialing “4” allows you to delete all read messages.
- Dialing “5” allows you to change your self-identification message (spoken name).
- Dialing “6” allows you to play mailbox information.
- Dialing “7” allows you to change your voicemail PIN number (which will be reflected in 3CX Management Console).
- Dialing “8” allows you to change your voicemail greeting.
- Dialing “9” allows you to restart the voice menu’s prompts.
Checking Your Voice Mail from Any Company Phone
To check your Voice Mail from any company Phone, i.e., not your own extension:- Pick up the handset and dial “9999”.
- Press “#”.
- You will be asked to enter your extension number.
- Type your PIN and then press “#”.
- Follow the voice prompts to check or delete your voicemails.
Changing Your Voicemail PIN
To change your voicemail PIN, follow these steps:- Dial the voicemail extension listed on your welcome email. In most systems, this will be 999, but it may vary depending on your extension length. Alternatively, if you have a physical phone on your desk, you can press the voicemail or message button.
- When prompted, enter your current PIN followed by “#.”
- Press 9 to access Options.
- Change your PIN by pressing 7, and then follow the voice prompts to enter and confirm your new PIN.
- When done, press “#” to return to the main menu or simply hang up. If you encounter any issues while changing your PIN, please don’t hesitate to contact [email protected] for assistance.